Gloucestershire trusted sports massage and therapy specialists   •   Book your session today   •   Call or text 07702175674   •   Gloucestershire trusted sports massage and therapy specialists   •   Book your session today   •   Call or text 07702175674   •   Gloucestershire trusted sports massage and therapy specialists   •   Book your session today   •   Call or text 07702175674   •   Gloucestershire trusted sports massage and therapy specialists   •   Book your session today   •   Call or text 07702175674   •  

Privacy Policy — Fadeaway Sports Massage and Therapy Gloucester

Last updated: July 2026

Data Controller

Fadeaway Sports Massage and Therapy, operated by Courtney Simpson, NOVA Hair And Beauty, 36 Bristol Road, Gloucester, GL1 5SD. Email: info@fadeawaymassage.co.uk. Phone: 07702175674.

What Data We Collect

  • Personal identification information including name, email address and phone number.
  • Booking information including treatment type, date, time and appointment notes.
  • Payment information processed securely through Stripe. We do not store card numbers or payment details.
  • Health information voluntarily provided for treatment purposes.
  • Website usage data including IP address, browser type and pages visited through standard analytics tools.
  • Photos uploaded by you to your customer account which are stored privately and only accessible to you and Fadeaway Sports Massage and Therapy.

How We Use Your Data

  • To process and confirm bookings.
  • To send booking confirmations, reminders and follow-up communications.
  • To process payments and refunds through Stripe.
  • To manage your customer account and loyalty rewards.
  • To send promotional emails and offers where you have given consent.
  • To comply with our legal obligations.
  • To improve our services.

Legal Basis for Processing

Contract performance for booking and payment processing. Legitimate interests for service improvement and security. Consent for marketing communications. Legal obligation for record keeping and compliance.

Data Retention

Booking records are retained for 7 years for accounting and legal purposes. Customer account data is retained while your account is active and for 2 years after your last booking. Health notes are retained for 7 years in line with healthcare best practice. You may request deletion of your data subject to legal retention requirements.

Data Sharing

We do not sell your personal data to third parties. We share data only with: Stripe for payment processing under their privacy policy. Google for calendar management and review services. Twilio for SMS notifications. Resend for email delivery. These processors are contractually bound to protect your data.

Your Rights Under GDPR

  • Right to access your personal data.
  • Right to correct inaccurate data.
  • Right to erasure of your data in certain circumstances.
  • Right to restrict processing.
  • Right to data portability.
  • Right to object to processing.
  • Right to withdraw consent at any time.

To exercise any of these rights please contact us at info@fadeawaymassage.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.

Cookies

Our website uses essential cookies required for functionality and optional analytics cookies. You can manage cookie preferences in your browser settings.

Security

We implement appropriate technical and organisational measures to protect your personal data including SSL encryption, secure password storage and access controls.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email. The current version is always available at fadeawaymassage.co.uk/privacy-policy.

Contact

For any privacy-related queries please contact info@fadeawaymassage.co.uk or write to us at NOVA Hair And Beauty, 36 Bristol Road, Gloucester, GL1 5SD.